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Rock University Policies

Lesson Policies

  • Payment & Scheduling:

    • Monthly fee covers four lessons per month; 5th lessons balance against holiday closures.

    • Auto-billed via Square on the 1st of each month; a card on file is required.

    • Pro-rated billing applies for mid-month enrollment or disenrollment.

    • Cash payments are rare and subject to approval with additional handling fees.

  • Cancellations & Rescheduling:

    • 24-hour notice required for lesson reschedules.

    • No reschedules for no-call/no-show absences or holiday closures.

    • Emergency/weather-related closures will be rescheduled.

  • Disenrollment Notice:

    • 30-day (4-lesson) notice required to cancel lessons or band enrollment.

    • Unused lessons during the notice period can be donated to students in need.

Band Program Policies

  • Commitment:

    • Enrollment continues season to season unless a 30-day notice is provided.

    • Midseason withdrawals may incur additional fees.

  • Rehearsals:

    • Missed rehearsals cannot be rescheduled.

Card & Billing

  • A card must remain on file. Removing it pauses lessons until updated.

  • Auto-charges occur on the 1st of each month. Declined payments incur a $10 late fee if unresolved after 7 days.

  • Lessons are paused if unresolved by the 7th day, and missed lessons are forfeited.

Ad Hoc Lessons

  • Paid in advance; no refunds. Rates are higher for non-enrolled students.

Facility & Conduct Policies

  • Equipment Responsibility:

    • Students are responsible for damage to school property or equipment caused by negligence.

  • Behavior Expectations:

    • Zero tolerance for disrespectful behavior toward staff, students, or property.

  • Parent Lounge Areas:

    • Rehearsal lounge is for students only; parents may wait in designated lounges.

  • Parking & Supervision:

    • No parking in the handicap spot unless permitted.

    • Non-enrolled children must be supervised at all times.

  • Lesson Privacy:

    • Please avoid interrupting or peering into lesson rooms during sessions.

Acknowledgments

  • Schedules, casting, and events are subject to change due to industry demands.

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