
Rock University Policies
Lesson Policies
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Payment & Scheduling:
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Monthly fee covers four lessons per month; 5th lessons balance against holiday closures.
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Auto-billed via Square on the 1st of each month; a card on file is required.
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Pro-rated billing applies for mid-month enrollment or disenrollment.
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Cash payments are rare and subject to approval with additional handling fees.
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Cancellations & Rescheduling:
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24-hour notice required for lesson reschedules.
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No reschedules for no-call/no-show absences or holiday closures.
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Emergency/weather-related closures will be rescheduled.
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Disenrollment Notice:
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30-day (4-lesson) notice required to cancel lessons or band enrollment.
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Unused lessons during the notice period can be donated to students in need.
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Band Program Policies
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Commitment:
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Enrollment continues season to season unless a 30-day notice is provided.
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Midseason withdrawals may incur additional fees.
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Rehearsals:
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Missed rehearsals cannot be rescheduled.
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Card & Billing
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A card must remain on file. Removing it pauses lessons until updated.
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Auto-charges occur on the 1st of each month. Declined payments incur a $10 late fee if unresolved after 7 days.
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Lessons are paused if unresolved by the 7th day, and missed lessons are forfeited.
Ad Hoc Lessons
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Paid in advance; no refunds. Rates are higher for non-enrolled students.
Facility & Conduct Policies
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Equipment Responsibility:
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Students are responsible for damage to school property or equipment caused by negligence.
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Behavior Expectations:
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Zero tolerance for disrespectful behavior toward staff, students, or property.
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Parent Lounge Areas:
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Rehearsal lounge is for students only; parents may wait in designated lounges.
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Parking & Supervision:
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No parking in the handicap spot unless permitted.
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Non-enrolled children must be supervised at all times.
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Lesson Privacy:
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Please avoid interrupting or peering into lesson rooms during sessions.
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Acknowledgments
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Schedules, casting, and events are subject to change due to industry demands.
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